First step will be to reset Internet Explorer, you can do this by:
· Close anyInternet Explorer windows
· ClickStart
· ClickControl Panel
· OpenInternet Options (you may have to switch from category view to icons to find this)
· Click theAdvanced tab
· ClickReset…
· ClickReset
· ClickClose
· ClickOK
· OpenInternet Explorer
If you are still having problems, then next thing to look at would be another program causing a conflict with Internet Explorer. You can test this by doing a clean boot: (if you have Windows Explorer crashes, test these with a clean boot as well)
· ClickStart
· Typemsconfig into the search field (if using Windows XP you will need to click Run… then type in msconfig)
· PressEnter on your keyboard
· ClickContinue on the User Account Control (If prompted)
· ClickSelective startup
· UncheckLoad startup items
· Click theServices tab
· Check theHide all Microsoft services box
· ClickDisable all
· ClickOK
· ClickRestart Now
Once your computer has finished restarting, test to see if you still get the same error in Internet Explorer. If not then you just have to identify which service/startup item was causing the problem.
· ClickStart
· Typemsconfig into the search field (if using Windows XP you will need to click Run… then type in msconfig)
· PressEnter on your keyboard
· ClickContinue on the User Account Control (If prompted)
· Click theServices tab
· Check theHide all Microsoft services box
· Check (Enable) the top half of the service boxes
· ClickOK
· ClickRestart Now
Once your computer has restarted, again test to see if the problem is still gone. If so, then the services you enabled are good to stay. Repeat the enabling process for half of the remaining disabled services and continue this process until the problem returns or all services are enabled. If the problem returns then you will need to test the last batch of services you enabled one by one to find which was causing the problem to occur.
If you enable all services and the problem still hasn’t returned:
· ClickStart
· Typemsconfig into the search field (if using Windows XP you will need to click Run… then type in msconfig)
· PressEnter on your keyboard
· ClickContinue on the User Account Control (If prompted)
· Click theStartup tab
· Check (Enable) the top half of the service boxes
· ClickOK
· ClickRestart Now
Follow the same process as before, with testing after each restart. If the problem hasn’t returned, go back and enable half of the remaining list of startup items and continue the process until the problem has returned. Then you will need to test the last batch of startup items you enabled one by one to find which causes the problem to occur.
Once you have identified which service/startup item causes the problem in Internet Explorer you will need to either disable/uninstall/update the program to avoid further problems.
· Close anyInternet Explorer windows
· ClickStart
· ClickControl Panel
· OpenInternet Options (you may have to switch from category view to icons to find this)
· Click theAdvanced tab
· ClickReset…
· ClickReset
· ClickClose
· ClickOK
· OpenInternet Explorer
If you are still having problems, then next thing to look at would be another program causing a conflict with Internet Explorer. You can test this by doing a clean boot: (if you have Windows Explorer crashes, test these with a clean boot as well)
· ClickStart
· Typemsconfig into the search field (if using Windows XP you will need to click Run… then type in msconfig)
· PressEnter on your keyboard
· ClickContinue on the User Account Control (If prompted)
· ClickSelective startup
· UncheckLoad startup items
· Click theServices tab
· Check theHide all Microsoft services box
· ClickDisable all
· ClickOK
· ClickRestart Now
Once your computer has finished restarting, test to see if you still get the same error in Internet Explorer. If not then you just have to identify which service/startup item was causing the problem.
· ClickStart
· Typemsconfig into the search field (if using Windows XP you will need to click Run… then type in msconfig)
· PressEnter on your keyboard
· ClickContinue on the User Account Control (If prompted)
· Click theServices tab
· Check theHide all Microsoft services box
· Check (Enable) the top half of the service boxes
· ClickOK
· ClickRestart Now
Once your computer has restarted, again test to see if the problem is still gone. If so, then the services you enabled are good to stay. Repeat the enabling process for half of the remaining disabled services and continue this process until the problem returns or all services are enabled. If the problem returns then you will need to test the last batch of services you enabled one by one to find which was causing the problem to occur.
If you enable all services and the problem still hasn’t returned:
· ClickStart
· Typemsconfig into the search field (if using Windows XP you will need to click Run… then type in msconfig)
· PressEnter on your keyboard
· ClickContinue on the User Account Control (If prompted)
· Click theStartup tab
· Check (Enable) the top half of the service boxes
· ClickOK
· ClickRestart Now
Follow the same process as before, with testing after each restart. If the problem hasn’t returned, go back and enable half of the remaining list of startup items and continue the process until the problem has returned. Then you will need to test the last batch of startup items you enabled one by one to find which causes the problem to occur.
Once you have identified which service/startup item causes the problem in Internet Explorer you will need to either disable/uninstall/update the program to avoid further problems.
